SV8100 UC for Business
Advanced Unified Communications
UC for Business helps unify an entire organization. Individuals, departments and
locations will work more efficiently as seamless internal and external communications
enable smooth collaboration. Users can connect from wherever they are by phones,
PCs, mobile devices and the web - effortlessly.
UCB gives all users real-time
Presence information at a glance, enabling
more efficient call handling. This makes
staff more reachable and reduces time
wasted on missed calls and messages.
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UC for Business helps unify an entire organization. Individuals, departments and
locations will work more efficiently as seamless internal and external communications
enable smooth collaboration. Users can connect from wherever they are by phones,
PCs, mobile devices and the web - effortlessly.
Solutions for executives
UCB puts busy executives in control of communications by allowing them to screen,
prioritise and respond to the contacts that are most important to their business. Managers
can quickly reach workers on a wide number of mobile devices in order to communicate
important assignments.
Solutions for operators
Operators can manage peak times without compromising quality of service. UCB provides
superior call handling abilities including ‘point and click telephony’ for greater speed, ‘drag
and drop’ facility for re-prioritisng call queues and customer screen-pops.
Solutions for knowledge workers
Knowledge workers have had to put up with phone tag, constant interruptions
and overloaded in-boxes for too long. UCB streamlines and intelligently manages
all their communications using a single desktop application. Presence provides
efficient call management and screen-pop caller details make call
handling more professional.
Solutions for contact centres
Contact Centre agents are expected to process large numbers of external requests
as quickly as possible. These requests come in many forms - calls, faxes, e-mails, chats
and via the company website. UCB enhances customer service with pre-configured safety
nets for emergencies and high volume situations. Plus the skills-based routing enables
a customer to speak to the right person first time. Agents also benefit from the simple,
intuitive interface, helping to reduce training to a minimum.
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Good reasons to choose UCB
- A single point solution with a single server - creates a simplified administration environment
- A Microsoft ®Outlook based user interface
- Presence Reporting allows managers to monitor activity of their team, helping to enhance employee performance
- Simplified call handling - users manage all their communications from their desktop
- Easily customised for individual company requirements
- A wide range of 3rd party interfaces enables UCB to boost customer service and productivity
- Treat the mobile and the desk phone as a single device, using one number
- Instant ‘drag & drop’ conference calls
- ‘Out of office hours’ calls easily dealt with
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