SV8100 MyCalls
A new standard in ‘real-time’ call management for any business – regardless of size
MyCalls displays can be customised to show statistics, other information
and alerts about call handling as it is happens, so problems can be dealt
with instantly. Call control is also possible from the PC desktop.
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How much do missed calls cost a business?
Most businesses don’t even know – you can’t manage what you can’t measure.
MyCalls gives you all the information you need to manage every aspect of call activity
& performance. Real-time information in easy to view formats helps busy managers
maintain service levels with fast follow-up on missed calls. The result? Increased sales
and greater productivity.
Enhanced Call Handling
Full call control is available from the PC desktop. Phone books, click and dial,
BLF (Busy Lamp Field), configurable action views and controls – it’s all there in one
easy to use package. Add screen-pops that give advance notice of who is calling,
plus the opportunity to link these to records in company databases and it makes
using the phone a whole lot faster and more productive.
Powerful Reporting
MyCalls offers a massive range of different reports which can be individually configured
and scheduled. All kinds of valuable information are available from call volumes
and duration to call handling performance, - information that holds the key to significant
cost savings and productivity gains.
Exception Reporting
MyCalls saves time for busy managers because it only
alerts them when exceptions occur to conditions they set
for efficient call handling; for example, levels of missed
calls, phones off the hook, calls to premium rate
numbers etc. This also means operating savings too.
Real-time Call Management
MyCalls and SV8100 give managers a real-time view
of calls as they happen. When supervisors are alerted to rising call
volumes, they can move agents between different ACD queues to smooth workflow
and enhance service levels - without leaving their desks. Similarly, agents can also be
empowered to log in and out of queues as call volumes fluctuate so they can lend a
hand to busier colleagues.
Secure, Simple Call Recording
Telephone calls can be recorded, archived securely, retrieved simply, played back and
exported by e-mail. Call recordings have real value in staff training and in resolving
disputes more effectively.
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7 good reasons to choose MyCalls
- Increases sales & call productivity
- Enhances customer service & response
- Helps measure and manage sales & marketing activity
- Underpins call performance training
- Call recording helps resolve disputes
- Real-time information enables managers to respond quickly to changes in call traffic, particularly missed calls
- Call statistics displayed on a plasma screen provide positive motivation
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